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Great products deserve great support. From your first unboxing to years of everyday use, we’re here to help with shipping, installation, maintenance, warranties, and more.

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Articles

Installation - Pure+ Radiant Heaters

Unboxing & Installation

Installation - Vision and Spot Radiant Heaters

Unboxing & Installation

IP Ratings - Radiant Heaters

Unboxing & Installation

How to Pair the Dual (R3) WiFi Smart Switch

Unboxing & Installation

Safety Instructions - Pure+ Heatscope Heater

Operation & Safety

Safety Instructions - Vision and Spot Radiant Heaters

Operation & Safety

Wiring and WiFi - Radiant Heaters

Unboxing & Installation

Returns and Exchanges FAQs

Returns & Refunds

What to Expect When You Contact Us

Warranty & Claims

How to Submit a Warranty Claim

Warranty & Claims

Returns and Exchanges - What do You Need to Know

Returns & Refunds

What to Do If Your Order Arrived Damaged

Shipping & Delivery

Shipping and Delivery Policy

Shipping & Delivery

Return and Exchange Policy

Returns & Refunds

Warranty and Claims Policy

Warranty & Claims